Help Center
How can we help?
How do I register?
Registering is simple!
Just head over to our sign up page to join our HummeRoids community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll find all the options you need.
Are my personal details safe if I create an account?
There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.
For more information, please visit our Privacy Policy page.
I have forgotten my password. What should I do?
Don’t worry, by heading to the log-in page and selecting ‘Forgotten your password’ you’ll be on your way to getting it reset in no time!
How do I unsubscribe?
If you don’t want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Don’t forget, you can choose to re-subscribe at any time!
The item I ordered is out of stock. Why is it on the website?
All HummeRoids stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
How do I place an order?
We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the cart for 60 minutes for you should you temporarily leave our page!
Find the products you want and add them to the cart. You can either carry on shopping or checkout if you’ve got everything you need.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.
Can I make changes to my cart?
Absolutely! Click on the cart icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
Can I place an order over the phone?
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.
Head over to our contact page to get in touch with them now.
Can I place an order to a different address?
Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.
We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease.
Visa, Visa Debit, PayPal, Mastercard, American Express, Diners club, Discover, Interac.
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer.
This is just so we can keep our customers safe!
If you’re seeing the status ‘Payment Problem’ then you’re probably confused, don’t worry this can be easily fixed and we’ll have your products on the way to you in no time!
Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorized to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite supplements with ease.
We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products.
Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.
If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.
Still having problems? You can contact our Customer Service team through your account.
Reward points are earned on every Myprotein purchase. Simply place an order on any product in the Myprotein range and earn 1 point for every $ spent to redeem on your next purchase.
You can spend reward points on any product within the Myprotein range. There are no restrictions.
Each reward point is worth 1 cent off your next order.
It’s easy! To apply these points to an order you’ll need to click ‘Use Points’ when you’re in the shopping cart, the option is located above the area to add a discount code.
If you’re having trouble using your points, then our Customer Service team is on hand to help. Send them a message through your account.
All reward points come with a 12-month redemption window from the date you placed the order. Once 12 months have passed, any points not used will be expired and removed from your account.
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
All our delivery options can be found on our Delivery Information page.
Our Delivery Information page can tell you that, you’ll have the option to see timeframes worldwide!
It’s possible yes.
Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
As we don’t have control over these charges we are unable to advise what the cost may be.
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Please refer to our returns policy page for more information.
If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.
We try not to make things complicated, log-in to your account to contact our Customer Service team and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.
Please refer to our Terms and Conditions page.
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
Please refer to our Privacy Policy page.
This information is product sensitive and will vary on a case by case.
For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left.
Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand.
Our Omega 3 is obtained from sources of oily fish. These could include but not be limited to mackerel, salmon and sardines.
Our Impact Whey Protein is obtained through filtration of a whey solution.
Myprotein actively sources GMO free products and raw materials.
Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations.
This still allows the products to be suitable for non-alcoholic diets. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you.